FREQUENTLY ASKED QUESTIONS
Everything you need to know about island access, accommodations, dining, activities, and booking policies for your perfect escape.
General Information
Where is Pangkor Laut Resort located?
The resort is situated on a private island off the west coast of Malaysia, near Lumut in Perak, accessible by a 15–20 minute speedboat ride from Marina Island Pangkor.
How do I get to the resort?
Guests check in at the resort’s office at Marina Island Pangkor, where luggage is handled for you. From there, a speedboat transfer takes you to the island. Private car transfers from nearby cities like Ipoh and Kuala Lumpur can be arranged, and helicopter transfers are also available.
What are the check-in and check-out times?
Check-in begins at 3:00 PM, and check-out is by 11:00 AM. Initial check-in formalities start at Marina Island Pangkor before the boat transfer, with the remainder completed at the island reception.
Is there a ferry or transfer fee?
Yes, a transfer fee applies for the speedboat ride from Marina Island Pangkor to the resort, which is not always included in the room rate. Confirm during booking.
Are there parking facilities?
Covered parking is available at Marina Island Pangkor for a daily fee, but there is no parking on the island itself.
Accommodation & Facilities
What types of accommodation are available?
The resort offers Tropical Garden Villas, Tropical Hill Villas, Sea Villas (overwater bungalows), Spa Villas (adults only), and exclusive private Estates with personal butler.
Are the villas private?
Yes, villas are designed for privacy, often nestled in lush gardens, rainforest, or over the sea. The Estates offer additional level of luxury, complete with private beaches and personal butler.
Is WiFi available?
Internet access is available including wireless connection at selected areas.
What amenities does the resort offer?
Facilities include two swimming pools, private beaches, a fully equipped gym, tennis, pickleball and basketball courts, six dining venues, a large spa, games room, karaoke room, and a library.
Is the resort suitable for families?
Yes, the resort welcomes families and offers child-friendly facilities and activities. Some villa types, such as Spa Villas, are adults-only.
Dining
What dining options are available?
Six restaurants and bars serve a variety of cuisines, including Asian, Western, seafood, and local specialties. Highlights include Feast Village, Uncle Lim’s Kitchen, Fisherman’s Cove, and the Royal Bay Beach Club.
Is breakfast included?
Breakfast is typically included with villa bookings.
Activities & Experiences
What activities can I enjoy at the resort?
Guests can enjoy jungle trekking, water sports (kayaking, paddleboarding), fishing excursions, island hopping, spa treatments, yoga, tennis, and cultural experiences like cooking classes and guided nature walks.
Are guided jungle treks available?
Yes, daily guided jungle treks are offered with options for different fitness levels. Children under 12 must be accompanied by an adult.
Can I book private excursions?
Yes, private sessions for jungle trekking, fishing, island hopping, and luxury yacht charters are available with advance booking.
Weddings, Events & Celebrations
Can I host a wedding or private event at the resort?
Yes, the resort offers bespoke weddings, honeymoons, special occasions, and corporate events with a range of stunning venues and personalized service.
Are there wedding packages?
Packages include options like Lantern Courtyard Wedding, Emerald Beach Wedding, and The Estates Wedding. Complimentary honeymoon stays at Gaya Island Resort are offered with wedding bookings (terms apply).
How do I book or enquire about events?
Contact the dedicated events team at events@ytlhotels.com or call +60 3 2783 1000 for weddings, special occasions, or corporate events.
Booking & Policies
How do I make a reservation?
Bookings can be made via the official website, by phone, or through authorized travel agents.
What is the cancellation policy?
Cancellation policies vary by rate and room type. Check your booking confirmation or contact reservations for details.
Are pets allowed?
Pets are not permitted on the island.
Additional Information
Is the resort environmentally conscious?
The resort is set within a protected rainforest conservation area, designed to harmonize with the natural environment and promote sustainability. Read more about our sustainability efforts here.
Staff commonly speak English, Malay, and Chinese.
Staff commonly speak English, Malay, and Chinese.
Is smoking allowed?
Smoking is restricted to designated areas.
Our concierge team awaits your questions, or explore our contact page for comprehensive resort information.
